Returns & Refund Policy

SIA ART STUDIO

Last updated: 10 January 2026

At Sia Art Studio, we take pride in offering premium, handcrafted artworks tailored to your style and space. Your satisfaction is extremely important to us.

✅ 100% Satisfaction Guarantee (Before Dispatch)

We provide visual proofs before dispatch for every order. You may receive images or visualizations of your artwork (and room previews, if requested) to ensure you are fully satisfied with:

  • Colors

  • Composition

  • Size and scale

  • Customization (if applicable)

Your artwork is shipped only after you approve the final proof.

🚫 Change-of-Mind Returns

As all artworks are made-to-order and/or customized, we do not offer change-of-mind returns once the artwork has been dispatched.

This policy is in place to maintain quality, personalization, and fairness for all customers.

🔁 Corrections, Replacements & Eligible Returns

We are happy to assist in the following cases:

  • Artwork damaged during transit

  • Manufacturing defects

  • Incorrect item received

Important conditions:

  • Issues must be reported within 7 days of delivery

  • Replacement eligibility is assessed case-by-case

📦 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please follow these steps:

  1. Email us at support@siaartstudio.com within 7 days of receiving your order

  2. Include:

    • Your order number

    • Clear photos of the artwork

    • Photos of the packaging

  3. Our team will review the issue and arrange a replacement or appropriate resolution

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized artworks (after dispatch)

  • Artworks approved via final proofing

  • Sale or clearance items (unless damaged)

💳 Refunds (If Applicable)

If a refund is approved (for example, if the artwork is damaged beyond repair or a replacement is not possible):

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days

🚚 Return Shipping

  • Return shipping costs are covered only if the item is faulty, damaged, or incorrect

  • In all other cases, customers are responsible for safe return shipping (if applicable)

📩 Questions or Support

If you have any questions regarding returns or refunds, please contact us:

📧 support@siaartstudio.com

Every artwork is a collaboration. We’re here to ensure you love what you receive.